Arrival & Late Arrival
Please arrive on time, which is no later than your scheduled appointment time, chosen by you and designated by Erin Denise Skin Care. We are dedicated to excellent customer service and client care and want to make sure that every client gets the most out of every visit and an on time arrival is the only way to ensure this happens. Late arrival may negatively affect the level of care you receive and can interfere with another client's treatment time. After you are 15 minutes late, your appointment will be cancelled and applicable charges will apply.
All new client appointments, or existing clients MUST provide a valid credit card at the time of booking online, or with Erin Denise Skin Care directly. It will not initially be charged when scheduling. However, if the cancellation policy is violated, this card will be charged the applicable fees. We give courtesy emails and text reminders because we know that life gets hectic. However, it is ultimately your responsibility to remember your appointment time and date to avoid being late and/or missing an appointment, which will result in you being charged the FULL fees for services that would have been rendered. It is also your responsibility to make sure we have all the correct contact information to ensure you are getting proper notifications.
You will NOT be charged when you give at least 24 hours’ notice to cancel or reschedule. You WILL be charged applicable fees when you fail to give at least 24 hours’ notice to reschedule, cancel or no show. We need to use these slots efficiently and allow clients that want to get in, the opportunity. If you do not give us proper notice, we are unable to fill these slots resulting in lost business and the inability to provide services to another client who may need it.
Please make alternate arrangements for your children during appointment time. Our office is not equipped to supervise children and due to potentially hazardous products and equipment, we ask that you do not bring them to your appointment. Erin Denise Skin Care will not be held accountable for unsupervised children. Your undivided attention will be appreciated at each appointment to ensure you understand any instruction given by your Esthetician. We are grateful for your cooperation.
Method of Payment & Pricing
We accept all major credit cards, cash, and debit. If paying with credit card at the time of purchase, card must be present. No exceptions. Prices are subject to change and taxes. All pricing for products and services are subject to change at any time.
Traditionally spa industry gratuities ranges from 10-20% of services rendered, however, gratuity is not included with your service and is completely at your discretion. We do appreciate any tip given.
Parking spots are located in front of our Skin Care Studio. There is also paid overflow parking attached to our parking lot. It is owned by the city of Newport Beach and is monitored. Please plan to arrive with enough time to pay for parking in case our lot is full.
Refunds & Returns
Products: We will exchange product only if it is within 7 days and unopened, unused. If you are unhappy with a specific product, please let us know and we will discuss any alternatives and address any concerns you might have.
Services: We will not give refunds on any treatment, but will discuss other options with you if you are unhappy with services provided.
Online Shop Returns
Though we do not offer refunds, we will exchange product only if it is within 7 days and unopened, unused. If you are unhappy with a specific product, please let us know and we will discuss any alternatives and address any concerns you might have.
Carefully package your returned products. Be sure to include:
- Receipt (original or copy) - required
- Preferred email address
- Reason for your return (we appreciate feedback)
Send product to:
Erin Denise Skin Care
Attn: Returns Department
2400 W Coast Hwy #9D
Newport Beach, CA 92663
NOTE: When we receive your items, we will email you with instructions and information about how to apply online credit from your returned products when purchasing new products online. Items returned over 7 days after purchase are ineligible for store credit, and will not be reshipped to the customer.